Double Deluxx's Terms, Conditions, and Policies

     
Return Policy Shipping Policies Privacy Policies
     

Return Policy:

Our goal is 100% customer satisfaction, so please contact us if you have a problem or question.
Our return policy is that if for any reason you are not fully satisfied with our product you may return the unused portion of our product in the original packaging to our company by mail to P.O. Box 55747 Phoenix, AZ. 85078 within fifteen (15) days from your receipt of the product. Please state your reason for dissatisfaction so we may better serve our customers in the future by correcting any problems with our product. Upon receipt of your returned product we will examine the product for any issues you have stated. Your refund will be credited back to the credit card that was used to purchase the product within forty five (45) days or a check will be sent back to the original purchaser within 45 day of the receipt of your returned product or credited back to your checking account by electronic check draft back to your account. All returns must be postmarked not more than thirty (30) days after your shipping date for a full refund.

Shipping Policies:

Orders over $75.00 are shipped FREE. Orders are shipped via USPS to the continental United States and all of the outlying area including APOs and FPOs. Orders are typically shipped no later than the following business day after the order was placed.

New Accounts:
Until you have an established account with us we can only ship to your billing address. Orders can be shipped to an address other than your credit card billing address after your account has been established for 45 days.
Confirmation Numbers:
When your item ships, usually the next business day, we will send an email with the confirmation number to the email address you provided with your payment. So please be sure to supply us with the correct email address. Also, please be sure to add doubledeluxx.com to the white list or safe senders list of your spam filtering hardware or software or you may not receive them. If you are unsure of how to do this please have your Internet Service provider (ISP) or IT professional set this up for you.
International Shipping:
Due to shipping costs and legal issues, we currently do not ship internationally.

Privacy Policy:

Our Commitment To Privacy:
Your privacy is important to us. To better protect your privacy we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used. To make this notice easy to find, we make it available on our homepage and at every point where personally identifiable.
The Information We Collect:
This notice applies to all information collected or submitted on the Double Deluxx, LLC. website. On some pages, you can order products, make requests, and register to receive materials. The types of personal information collected at these pages are:
  • Name
  • Address
  • Email address
  • Phone number
  • Credit/Debit Card Information
  • (etc.)
On some pages, you can submit information about other people. For example, if you order a gift online and want it sent directly to the recipient, you will need to submit the recipient's address. In this circumstance, the types of personal information collected are:
  • Name
  • Address
The Way We Use Information:
We use the information you provide about yourself when placing an order only to complete that order. We do not share this information with outside parties except to the extent necessary to complete that order. We share shipping information with FedEx, UPS, USPS etc. so your order can be delivered. We share credit or debit card information only with the credit card processing companies.
We use the information you provide about someone else when placing an order only to ship the product and to confirm delivery. We do not share this information with outside parties except to the extent necessary to complete that order.
We use return email addresses to answer the email we receive. Such addresses are not used for any other purpose and are not shared with outside parties except to the extent necessary to complete that order.
You can register with our website if you would like to receive updates on our new products and services. Information you submit on our website will not be used for this purpose unless you fill out the registration form.
We use non-identifying and aggregate information to better design our website. We use third-party companies to collect statistics when you visit some of the pages on our website. These companies may use information about your visits to this and other websites in order to provide advertisements about goods and services of interest to you. They DO NOT collect your name, address, email address, or telephone number. We DO NOT disclose anything that could be used to identify those individuals.
Our Commitment To Data Security:
To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.
How To Contact Us:
Should you have other questions or concerns about these privacy policies, please contact us.

Last Revised on 04/20/2014